The handbook

How the game works, chapter by chapter, to look things up. For doing a big job step by step in your own airline’s numbers, the Guides walk you through it.

1. Chapter 1

   Getting started

   What the game is, founding an airline, the clock, and what to do in your first hour.

2. Chapter 2

   Reading the numbers

   What the figures at the top of each page mean and how to read them: cash, load factor, contribution, RASK and CASK, fare level and more.

3. Chapter 3

   How an airline makes money

   Revenue and costs, the measures airlines use, cash, borrowing and how an airline goes bust.

4. Chapter 4

   Routes and fares

   Choosing routes, passenger demand, competition, seasons, connections, fares and revenue management.

5. Chapter 5

   Fleet and maintenance

   Buying or leasing aircraft, cabins, maintenance checks, condition and the end of an aircraft's life.

6. Chapter 6

   Crew and people

   Pilots and cabin crew, rosters and rest, pay and morale, training, unions and the head office.

7. Chapter 7

   Passengers and service

   Reputation, reviews and SkyRate, onboard and ground service, marketing, loyalty, and disrupted passengers.

8. Chapter 8

   Operations and disruption

   Punctuality, delays and what knocks on, weather, recovery, ops control, ground handling and safety.

9. Chapter 9

   Your heads and what to delegate

   The department heads, what each takes off your hands, skill and pay, and taking a job back.

10. Chapter 10

    The board and budgets

    Objectives and confidence, what the board will do for you, and the yearly budget.

11. Chapter 11

    Growing the airline

    More aircraft and bases, partners, cargo, charters, contracts, brands and the stock market.

12. Chapter 12

    Worlds, challenges and playing together

    Kinds of worlds, the tutorial sandbox, the weekly challenge, chat and trading, and fair play.